1. Confirm the failure
Before you raise an RMA, confirm the module is the problem. Run a memory test (MemTest86, Windows Memory Diagnostic, `memtester` on Linux) overnight. Try the module in a different slot or, if you have one, a different system. Document what you saw - this becomes the start of the support thread.
2. Gather the paperwork
You need (a) the SKU and serial of the failed module, (b) the invoice from the authorised reseller you bought from, (c) photos of both sides of the module, (d) the failure description.
3. Email warranty support
Send everything to warranty@abacusperipherals.com with subject 'ZION warranty claim'. Include the pickup address with PIN. We verify the serial against our MES records, confirm the warranty is in force, and arrange the pickup.
4. Pickup, repair-or-replace, drop
Pickup is scheduled within 2 business days of verification. Diagnostic + repair-or-replace turnaround averages 7-10 business days from pickup to delivery. The replacement carries the remaining warranty period of the original.
Common reasons claims slow down
No invoice, illegible module sticker, or the failure is software / configuration rather than hardware. Sorting those out up front cuts the cycle in half.