Manufacturing defects
Any defect in materials or workmanship, under normal usage conditions, discovered within the warranty period.
Limited warranty
Warranty & service.
ZION Memory Modules and SATA SSDs carry a 3-year limited warranty; ZION NVMe SSDs carry a 5-year limited warranty from the date of purchase — supported by free doorstep pickup and drop in serviceable locations across India.
Memory modules
3 year limited
NVMe SSDs
5 year limited
SATA SSDs
3 year limited
Service charge
₹0 repair or replace
01
Coverage
What the warranty protects.
Repair or replacement
A defective ZION memory module or SSD is repaired, or replaced with a new, sealed unit — at our discretion, free of charge.
Doorstep logistics
Free pick-up and drop from your registered address, in applicable serviceable locations across India.
02
Exclusions
What the warranty does not cover.
- 01
Burnt modules
Damage caused by electrical surges, mishandling, or improper installation.
- 02
Physical damage
Cracked PCBs, broken connectors, or visible signs of tampering.
- 03
Out-of-spec use
Damage from use outside recommended specifications or in incompatible systems.
- 04
Missing module sticker
The module sticker must remain clearly visible and undamaged for warranty to apply.
- 05
Software / configuration issues
Driver conflicts, BIOS misconfiguration, manual XMP overclocking, or incompatibility outside the JEDEC-rated spec are not warranty events.
03
Service procedure
Three steps. No paperwork chase.
1
Submit service request
Fill in the service request form below with your product details and proof of purchase. Prefer email? Write to us directly:
2
We verify & pick up
Once verified, free pick-up and drop is arranged from your registered address in serviceable locations.
3
Repair or replace
You receive a repaired unit — or a new, sealed replacement carrying the remaining warranty period of the original.
04
Service request
File a warranty claim.
Takes about two minutes. We acknowledge every claim the same business day and schedule doorstep pickup within 2 business days in serviceable areas — keep your invoice handy, we may ask for it.
05
Frequently asked
Warranty questions.
Memory modules and SATA SSDs carry a 3-year limited warranty; NVMe SSDs carry a 5-year limited warranty, valid from the date of purchase against an authorised ZION reseller invoice.
A dated tax invoice from an authorised ZION reseller or distributor. Keep it for the duration of your warranty period.
No. Once your service form is verified, we arrange free pick-up and drop from your registered address in serviceable locations.
The sticker must remain clearly visible and undamaged. If it is illegible or missing, the claim may be declined.
Warranty is valid only for the original purchaser and is non-transferable.
File a request at warranty@abacusperipherals.com, or call the warranty hotline at +91 9082 884 288 (general sales / distribution enquiries go to +91 9082 820 996). We acknowledge warranty requests the same business day.
We acknowledge your request the same business day. Once a claim is verified, pickup is scheduled within 2 business days in serviceable areas. Diagnostic + repair-or-replace turnaround averages 7–10 business days from pickup to delivery.
The free pick-up & drop service applies only within India. If you purchased a ZION product abroad through an export reseller, please email warranty@abacusperipherals.com with your invoice; we will route you to the regional service partner.
Every genuine ZION module carries a tamper-evident sticker with a serial number, SKU, and the ZION wordmark. If anything is missing or appears doctored, write to warranty@abacusperipherals.com with photos of both sides and we will verify the unit against our MES records.
Ready when you are
Start a warranty service request
in under two minutes.
Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST